Key Digital warrants to purchasers of its
products from Authorized Key Digital Resellers
that its products are free from defects in the
craftsmanship and build quality under normal use
of the intended application and installation
How will Key Digital handle warranty claims?
At its discretion, Key Digital Systems, Inc.
will either repair the defective product or
replace the product with an item of equal or
greater specifications that restores the
functionality of the system.
When does Coverage Begin?
Key Digital's Limited Warranty goes into effect
as of January 1st, 2015 and applies only to all
new product models that are sold on or after
January 1st, 2015. Key Digital's Limited
Warranty begins on the date of purchase as
listed on the sales or delivery receipt from
your Authorized Key Digital Reseller.
How long is the coverage?
Key Digital's Limited 10 Year Warranty will remain in effect for ten (10) years. The warranty for all custom build and special order products will remain in effect for one (1) year from the date of sale.
What are the Exclusions and Limitations of Key Digital's Limited Product Warranty?
Key Digital's is not responsible for products
purchased from unauthorized sources of
distribution such as end user websites, auction
websites, unauthorized dealers, and unauthorized
websites. Purchases made from an unauthorized
source make this warranty null and void. Any
damage resulting in the removal of the product
in question is the sole responsibility of the
person or company that removes it. Any damage
due to the misuse, improper installation, modification or improper packing
or shipping, power surges or acts of nature will
result in void of warranty. All end user returns
must be submitted to the original reseller they
were acquired from. Integrators will need to
obtain an RMA # from a Key Digital Technical
Support Representative. Unless otherwise
specified by the Key Digital Technical Support
Representative all repairs and exchanges will be
handled between Key Digital and Integrator
directly and not through the distribution source
the products were acquired through after 90 days
from the original purchase date. Power supplies,
batteries, cables, or any other accessories used with the item in
question are also excluded under this warranty.
The maximum liability of this warranty will not
exceed the MSRP pricing set by Key Digital at
the time of the purchase. This warranty is
voided if the serial number labeling has been
tampered with, removed or modified.
What else do I need to know?
Key Digital's Limited Warranty guarantees that
will work as they were designed and engineered
for their intended function during the time of
their production. Unless otherwise specified,
Key Digital will not be responsible for any
Taxes, Duties, VAT’s or shipping charges on all
This warranty does not guarantee that Key
Digital's products or the technology used within
its products will not become obsolete and
incompatible with future technologies. Key
Digital will not provide warranty coverage for
obsolete products, discontinued products,
technology changes as well as any act of G-D
incidents. To the maximum extent permitted by
law, this limited product warranty and the
remedies set forth above are exclusive and in
lieu of all other warranties, remedies and conditions, whether oral or written, express or implied.
To the maximum extent permitted by law, Key Digital
specifically disclaims all implied warranties,
including, without limitation, warranties of
merchantability and fitness for a particular
purpose. If Key Digital cannot lawfully disclaim or
exclude implied warranties under applicable law,
then all implied warranties covering its products
including warranties of merchantability and fitness
for a particular purpose, shall provide to its
products under applicable law. If any product to
which this limited warranty applies is a "Consumer
Product" under the Magnuson-Moss Warranty Act (15
U.S.C.A. §2301, ET SEQ.) or other applicable law,
the foregoing disclaimer of implied warranties shall
not apply, and all implied warranties on its
products, including warranties of merchantability
and fitness for the particular purpose, shall apply
as provided under applicable law.