Product Returns

All Key Digital products (excluding clearance and discontinued products) can be returned within 30 days of purchase. All returns must be shipped via FedEx Ground, or UPS with pre-approved RMA number. Key Digital will reimburse (only applies to dealers who purchased products direct from Key Digital) the purchase price plus shipping charges to return any items for any product that does not meet our 100% Satisfaction Guarantee. Key Digital will not reimburse shipping costs on products returned due to order error or surplus. A 25% re-stocking fee will be applied to all returns after 30 days. No merchandise returns (only applies to dealers who purchase direct from Key Digital) after 60 days. All products returned must have prior notification to Key Digital and an assigned Return Materials Authorization (RMA) number must be issued by Key Digital and written on the box. Clearance and Discontinued products may be returned only in the event of a manufacturer’s defect. All returns must be pre-approved and sent to the address below:

Key Digital
Attn: Returns - RMA # (XXXXX)
521 East 3rd Street
Mount Vernon, NY 10553 USA

All returns MUST include the pre-assigned Return Materials Authorization (RMA) Number.