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About Key Digital®
Tell me more about Key Digital SystemsKey Digital Systems makes what kind of products?How can I contact Key Digital Systems to purchase a product, for Sales Support, Customer Service, Tech Support, Questions about my Account, Marketing, or Engineering?What is the KDS Warranty policy?What are the Terms and Conditions on all KDS sales?An important note about interfacing Key Digital products via HDMI with the Sony Playstation
Q: Tell me more about Key Digital Systems
A:
Key Digital Systems is a CES award-winning developer of leading-edge technology supporting HDTV custom installers, consumers, home theater retailers, corporations, and broadcasters. The wide range of KDS products effectively and economically links HDTV and SDTV components manufactured to diverging specifications, and includes Scalers, Switchers, Distribution Amplifiers, Video Adapters, and Digital Cables.
Q: Key Digital Systems makes what kind of products?
A:
  • CAT5/6/7 Baluns
  • Video / Audio Matrix Switchers
  • Video / Audio Switchers
  • Video / Audio Distribution Amplifiers
  • HDMI Cables
  • Digital Video Processors and Format Converters
Q: How can I contact Key Digital Systems to purchase a product, for Sales Support, Customer Service, Tech Support, Questions about my Account, Marketing, or Engineering?
A:
Q: What is the KDS Warranty policy?
A:
  • All Key Digital Systems products are engineered and built to high manufacturing standards and should provide years of trouble-free operation. They are all backed by a limited10 Year parts and labor Warranty. Before returning any item to KDS, you must contact us to obtain an RMA number.
  • To obtain a RMA NUmber please e-mail rma@keydigital.com, or call us at (914) 667-9700
Q: What are the Terms and Conditions on all KDS sales?
A:
All Key Digital Systems sales are subject to the following Terms and Conditions:
  • 1. Opening orders (first-time accounts) are subject to credit approval
  • 2. All prices are FOB, Danbury, CT, USA.
  • 3. Prices are subject to change without notice.
  • 4. Key Digital Systems, Inc. sells its products through Authorized Dealers. Buying from an Authorized Key Digital Systems, Inc. Dealer ensures that you have a FACTORY WARRANTY on your Key Digital Systems, Inc. product. A warranty on Key Digital Systems, Inc. products is NOT VALID if the products have been purchased from an unauthorized dealer or unauthorized E-tailor, or if the Key Digital Systems, Inc. factory serial number has been removed, defaced, or replaced in any way.
  • 5. Specifications on our products are subject to change without notice.
Q: An important note about interfacing Key Digital products via HDMI with the Sony Playstation
A:
  • All Key Digital products strictly adhere to the specifications of the HDMI format. The format includes the following resolutions:
    • 480i, 480P, 720P, 1080i, 1080P
  • It has come to our attention that there may be issues when connecting our KD-VPHD2 and KD-VPHD3 products with some versions of the Sony Playstation. In our testing, we've determined that this is a result of non-standard HDMI resolutions present as output options on the Playstation. These non-standard resolutions are:
    • 1024X768, 1280X1024, 1600X1200
  • It is possible that upon connecting one of our HDMI devices, the Playstation may automatically default to a non-standard resolution. In this case, the output resolution of the Sony must be manually set to a resolution that is within the specifications of the HDMI format in order to get picture.